Economic and social indicators

GRI-G3.1 ECONOMIC AND SOCIAL INDICATORS (CORE E ADDITIONAL) AND SECTOR SUPPLEMENT INDICATORS (EU)
Economic performance
EC1 (Core) Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Corporate Identity pages 22 et seq., 44; Socio-economic relationships with the stakeholders pages 101, 109, 112-115
EC2 (Core) Financial implications and other risks and opportunities for the organization’s activities due to climate change.
Corporate Identity pages 22; Environmental issues pages 124, 137 et seq.
EC3 (Core) Coverage of the organization’s defined benefit plan obligations.
Socio-economic relationships with the stakeholders pages 102 et seq.
EC4 (Core) Significant financial assistance received from government.
Corporate Identity page 44 note 25
Presence on the market
EC5
(Additional)
Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.
Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. The salaries of new recruits are disciplined by the Collective National Labour Agreements for the sector (electricity, gas and water).
Socio-economic relationships with the stakeholders page 101
EC6 (Core) Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
A specific preferential strategy for locally based suppliers does not yet exist, although particularly for labour procurement, the prevalence of local suppliers occurs almost naturally.
Socio-economic relationships with the stakeholders pages 86, 102
EC7 (Core) Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.
Procedures for hiring of human resources in Acea do not require any particular criteria linked to geographical residence, since deemed potentially discriminatory and non-functional to the Group’s logic.
Indirect economic impacts
EC8 (Core) Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.
Socio-economic relationships with the stakeholders pages 57, 79, 80-82
EC9
(Additional)
Understanding and describing significant indirect economic impacts, including the extent of impacts.
Socio-economic relationships with the stakeholders pages 57, 65, 68 et seq., 74, 80-82, 84, 86
Disponibilità e affidabilità
EU6 (Core) Management approach to ensure short and long-term electricity availability and reliability.
Acea Energia is equipped with the Energy Management Unit, which ensures provision of electricity (as well as gas and other fuels) for customers inside the Group, so that the balance and the optimisation of the energy portfolio, both material and financial, is guaranteed.
This Unit continually controls the internal processes and the adequacy of its equipment (both in terms of operations and risk monitoring), also caring for commercial relations with the main domestic and international suppliers of electricity and gas, and with the principle financial institutions, in order to ensure the constant coverage of the energy requirements of Acea Energia – the company that sells electricity and gas to external and internal end users.
Socio-economic relationships with the stakeholders pages 56, 72, 83, 85 note 76, 87, 112, 115; Environmental issues pages 136 et seq.
EU10 (Core) Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.
Environmental issues page 134
Demand-side management
EU7 (Core) Demand-side management programs including residential, commercial, institutional and industrial programs.
Socio-economic relationships with the stakeholders pages 56, 72; Environmental issues pages 113 et seq.
Ricerca e sviluppo
EU8 (Core) Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development.
Socio-economic relationships with the stakeholders pages 56 et seq., 115; Environmental issues pages 153 et seq.
Plant decommissioning
EU9 (Core) Provisions for decommissioning of nuclear power sites.
Acea does not own any nuclear-powered plants.
System efficiency
EU11 (Core) Average generation efficiency of thermal plants by energy source and by regulatory regime.
Environmental issues pages 130 et seq.
EU12 (Core) Transmission and distribution losses as a percentage of total energy.
Environmental issues page 136
LABOR PRACTICES & DECENT WORK
Employment
LA1 (Core) Total workforce by employment type, employment contract, and region, broken down by gender.
Socio-economic relationships with the stakeholders pages 92-94, 96 et seq.
LA2 (Core) Total number and rate of new employee hires and employee turnover by age group, gender, and region.
Socio-economic relationships with the stakeholders pages 92-95

LA3
(Additional)
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major significant locations of operation.
Socio-economic relationships with the stakeholders page 103
LA15 (Core) Return to work and retention rates after parental leave, by gender.
Acea operates with respect to Italy’s Consolidated Act on matters related to maternity and paternity protection and support (Legislative Decree 151/2001 and subsequent modifications and additions), that regulates parental leaves, time off and pay for workers concerned with maternity and paternity of natural, adopted and foster children.The legislation forbids any discriminatory actions for reasons related to gender, with particular attention to any less favourable treatment for reasons of pregnancy, maternity or paternity status; it sets the Statutory Maternity Leave for a period starting two months before the expected week of childbirth (antenatal care) and three months after the birth date, guaranteeing the reservation of their work position during this period and preventing their dismissal; it provides for the re-entry of employees to their original position or equivalent, assigning penalties in case of breach from the employers. Therefore, 100% of employees are eligible for such leaves and returns to position on re-entry to work. In 2014, 238 employees used parental leave, of which 40 were men and 188 were women. Of these, all returned to work at the end of the period of leave.
EU14 (Core) Programs and processes to ensure the availability of a skilled workforce.
Socio-economic relationships with the stakeholders pages 87-91, 104-106
EU15 (Core) Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region.
With regard to the Group’s companies operating in the electricity sector (Acea Distribuzione, Acea Reti e Servizi Energetici, Acea Energia and Acea Produzione, located chiefly in the region of Lazio) employees eligible to retire, within the next 5 years, amount to 2.54% of the total workforce of companies included in the reporting boundary of the section Composition and turnover, and divided as follows: 0% of executives, 0% of managers, 1.89% of white-collar workers and 0.4% of blue-collar workers. However, within the next 10 years, 22.19% of the workforce will be eligible to retire, divided in: 0.26% of executives, 1.5% of managers, 16.06% of white-collar workers and 4.37% of blue-collar workers.
EU17 (Core) Days worked by contractor and subcontractor employees involved in construction, operation & maintenance activities.
In 2014, Acea Distribuzione had a workforce of 1,210 resources for a total of around 210,000 person-days; the company resorted to 66,000 person-days by personnel of contracted companies, for completion of works. Acea Produzione had a workforce of 78 resources for a total of around 140,000 person-days; the company resorted to 1,584 person-days from personnel of contracted companies for completion of works. In addition, in 2014, the company Acea Ato 2 (water sector) entrusted 20,116 interventions (for programmed repairs and repair of breakdowns) in the water network to contracted firms, out of a total of 59,000 interventions, and 15,809 interventions (for programmed repairs and repairs of breakdowns), against 20,500 total interventions.
Industrial Relations
LA4 (Core) Percentage of employees covered by collective bargaining agreements.
100% of Group employees are covered by collective bargaining agreements. With regard to the supply chain, the percentage of contractors’ personnel covered by National Collective Labour Agreement is not available. However, all companies contracting services and works are compelled to subscribe to the Group Code of Ethics of the Group, where issues related to promotion and protection of freedom of association are specifically treated, including through establishment of adequate safeguards for industrial relations (Article15.4).Socio-economic relationships with the stakeholders pages 96 et seq.
LA5 (Core) Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.
Socio-economic relationships with the stakeholders pages 96 et seq.
Occupational Health and Safety
LA6
(Additional)
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.
Acea complies with the provisions of Italian Legislative Decree No. 81/2008 on matters of workplace health and safety.Socio-economic relationships with the stakeholders pages 88, 100
LA7 (Core) Rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities by region and by gender.
Socio-economic relationships with the stakeholders pages 99 et seq.
LA8 (Core) Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases..
Socio-economic relationships with the stakeholders page 101
LA9
(Additional)
Health and safety topics covered in formal agreements with trade unions.
Socio-economic relationships with the stakeholders page 100

EU16 (Core) Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors.
Company policies on the manner of provisioning obligate that contracted companies undersign the Group Code of Ethics, which adopts and supplements the principles of the previous Code of Ethics for Tenders, and requires respect for employee health and safety (Article16.2).
Furthermore, Acea has availed itself of specific tools such as the Quality, Environment, Safety and Energy Policy, which is a system of safety management consistent with OHSAS 18001, and the Memorandum on Water Tenders, in order to prevent irregular work and enhance safety on sites. Other than the worksite inspections carried out by Acea Distribuzione, since 2008, in 2014 Acea Ato 2 also began such inspections for the monitoring of safety. In addition, the Group also began activity for worksite verifications coordinated by the Safety and Protection Division of Acea SpA: the results of these verifications are considered in the rating of suppliers, and non-conformity is reported to suppliers with the request for corrective action, and where necessary with suspension of the worksite.
The Safety and Protection Division of Acea SpA, within the Vendor Rating project, also carries out periodic inspection visits to suppliers registered in the Qualification System for electrical workers and water-electro-mechanics. In 2014 there were 69 such inspections carried out, which had the following results with regard to safety aspects: 6% of operators were classed as “reliable”; 65% achieved “adequate”; 26% achieved “partially adequate”, and 3% were classed “critical”. Areas for improvement were notified to the suppliers following these inspections, which will be reviewed in the subsequent inspection visits.
Corporate Identity pages 41 et seq.; Socio-economic relationships with the stakeholders pages 84, 88-91, 99
EU18 (Core) Percentage of contractor and subcontractor employees that have undergone relevant health and safety training
Datum on percentage of contractors and subcontractors’ employees that have undergone relevant safety training is not available, since it is not yet monitored. However, in 2014, the Safety and Protection Function of Acea SpA undertook, within the Vendor Rating project, 69 audits on suppliers registered to the Systems for the Qualification for electric and water/electro-mechanical works. With regard to safety training, results from audits show: 30% of suppliers achieved a “good” result, 65% achieved “not bad” and 5% achieved a “sufficient” result.
Training and Education
LA10 (Core) Average hours of training per year per employee by gender, and by employee category.
Socio-economic relationships with the stakeholders pages 105 et seq.
LA11
(Additional)
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. 
Socio-economic relationships with the stakeholders pages 101, 104-106
LA12
(Additional)
Percentage of employees receiving regular performance and career development reviews, by gender.
In 2014, in relation to the introduction of the Human Resources Management System and in continuity with the previous year, Group executives and managers have been subject to evaluation, corresponding to 10% of the overall workforce.
Socio-economic relationships with the stakeholders pages 96, 103
Diversity and Equal Opportunity
LA13 (Core) Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity.
Socio-economic relationships with the stakeholders pages 95, 97 et seq., 108
Equal remuneration for women and men
LA14 (Core) Ratio of basic salary and remuneration women to men by employee category, by significant locations of operation.
On the basis of the current National Collective Labour Agreement (CCNL), the base salaries for men and women are equal, within each category. However, the variable component of the salary can cause differences.
Socio-economic relationships with the stakeholders page 102
HUMAN RIGHTS
Investment and Procurement Practices
HR1 (Core) Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening.
All actors operating on behalf of Acea in the management of company activities are required to conform to the Group Code of Ethics.
The Code, beginning with the Premises, makes explicit reference to the respect of the Universal Declaration of Human Rights, the ILO Conventions, and the 10 principles of the Global Compact. This guarantees adequate safeguard of human rights, including in the case of investment and/or supply agreements.
Socio-economic relationships with the stakeholders pages 87 et seq.
HR2 (Core) Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken.
Despite the lack of percentage data, Acea applies supplier Qualification Systems that impose the possession of specific prerequisites to participate in tenders, including requirements for technical, environmental and safety reliability, as well as the obligation to accept and respect the Group Code of Ethics, and to with national legislation on topics of occupational health, safety and hygiene, and on remuneration, pension and insurance contributions. The Qualification Systems are updated annually, with new verification of the suppliers’ possession of the necessary requisites. In case of violation of the principles of the Code of Ethics – which can also be reported to the Acea SpA Ethics Committee – following appropriate verification, the supplier shall be excluded from the tender or suspended from the contract.
Socio-economic relationships with the stakeholders pages 83, 87-89
HR3 (Core) Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
In 2014, there were a total of 582 hours of training on topics related to human rights, involving 350 employees.
Socio-economic relationships with the stakeholders page 105

Non-discrimination
HR4 (Core) Total number of incidents of discrimination and corrective actions taken.
No incidents of discrimination have been reported or observed. For policies concerning prevention, meaning the Group Code of Ethics and the protection of diversity and equal opportunity.see Corporate identity, page 26 and Socio-economic relationships with the stakeholders pages 97 et seq., 108
Freedom of Association and Collective Bargaining
HR5 (Core) Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.
There are no Group activities where the freedom of association and collective bargaining are placed at risk: see the report section Human resources, and in particular Industrial relations and Social activities (which also describe other forms of association present in the company - the Staff Recreational Association, ANMIC, the Gold Medal Association). Acea also participates in the Workgroup on the Sustainable Supply Chain, within the “Global Compact Network Italia.” This Workgroup is engaged in defining mechanisms in support of sustainable performance in companies and encouraging the adoption of best practices by suppliers, in terms of respect of human and labour rights, environmental responsibility and business ethics (see Corporate Identity under Sharing Corporate Social Responsibility Topics).
Child Labor
HR6 (Core) Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.
Acea, in its relations with its employees and partners, applies the National Collective Labour Agreement and other contractual forms provided under current legislation. With regard to the lack of child labour in the supply chain, the company binds any potential supplier to respect the Group Code of Ethics, which ensures protection of workers from all forms of abuse (see Human Resources and Suppliers in Socio-economic Relationships with the Stakeholders). Acea also participates in the Workgroup on the Sustainable Supply Chain, within “Global Compact Network Italia.” This Workgroup is engaged in defining mechanisms in support of sustainable performance in companies and encouraging the adoption of best practices by suppliers, in terms of respect of human and labour rights, environmental responsibility and business ethics (see Sharing Corporate Social Responsibility Topics).
Forced and Compulsory Labor
HR7 (Core) Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures taken to contribute to the elimination of all forms of forced or compulsory labor.
Acea, in its relations with its employees and partners, applies the National Collective Labour Agreement and other contractual forms provided under current legislation. With regard to the lack of forced labour in the supply chain, the company binds any potential supplier to respect the Group Code of Ethics, which ensures protection of workers from all forms of abuse (see sections Human Resources and Suppliers in Socio-economic Relationships with the Stakeholders). Acea also participates in the Workgroup on the Sustainable Supply Chain, within “Global Compact Network Italia.” This Workgroup is engaged in defining mechanisms in support of sustainable performance in companies and encouraging the adoption of best practices by suppliers, in terms of respect of human and labour rights, environmental responsibility and business ethics (see Corporate Identity under Sharing Corporate Social Responsibility Topics).
Security Practices
HR8
(Additional)
Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.
Security operations are assigned to an external security-services company. The rules for behaviour of security personnel comply with those for security forces within the Italian state.
Indigenous Rights
HR9
(Additional)
Total number of incidents of violations involving rights of indigenous people and actions taken.
No incidents of violation of the rights of indigenous or local peoples have been recorded. For the actions taken by Acea to benefit local communities, refer to the initiatives in support of the less-advantaged population, described in Socio-economic Relationships with the Stakeholders under Customers and Community and Operations Abroad.
Assessment
HR10 (Core) Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.
The Group Code of Ethics, which orients all Group activities, explicitly imposes the respect of human rights. There has thus been no review of any specific activities.
Remediation
HR11 (Core) Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms.
No grievances or complaints regarding human rights have been filed. The adoption of the Group Code of Ethics Group guarantees the adequate safeguard of human rights. The business partners of the company are also bound to adhere to the Code of Ethics, at penalty of exclusion from procedures.
SOCIETY
Local Communities
SO1 (Core) Percentage of operations with implemented local community engagement, impact assessments, and development programs.
Corporate Identity pages 41-44; Socio-economic relationships with the stakeholders pages 49-55, 70, 78-82, 83-85, 88, 116
SO9 (Core) Operations with significant potential or actual negative impacts on local communities.
Socio-economic relationships with the stakeholders pages 55, 65, 68 et seq., 80-82

SO10 (Core) Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.
With regard to projects having a significant environmental impact, due to their nature, size or location, the competent authorities conduct an environmental impact assessment (EIA) before releasing the relevant authorisation. This assessment estimates relevant short and long-term, direct and indirect effects, which the execution of the activity may have on the ecosystem (human beings, fauna, flora, soil, water and air; the interactions of these parts; tangible property and cultural heritage).
Furthermore, concerning the realisation of power distribution networks and public lighting installations, Acea operates in compliance with existing provisions and related regulations on energy saving and reduction in light pollution.
Socio-economic relationships with the stakeholders page 115
EU19 (Core) Stakeholder participation in the decision making process related to energy planning and infrastructure development.
Socio-economic relationships with the stakeholders page 115
EU20 (Core) Approach to managing the impacts of displacement.
Socio-economic relationships with the stakeholders page 115
EU21 (Core) Contingency planning measures, disaster/emergency management plan and training programs and recovery/restoration plans.
Socio-economic relationships with the stakeholders pages 112 et seq.
EU22 (Core) Number of people physically or economically displaced and compensation, broken down by type of project.
No episodes in regard to this indicator have occurred.
Corruption
SO2 (Core) Percentage and total number of business units analyzed for risks related to corruption.
With respect to risks related to corruption, the Supervisory Boards of Acea SpA and its subsidiaries carry out continual activities for internal monitoring of potential offences under the provisions of Italian Legislative Decree 231/01. In 2014, the subsidiaries of the Group updated their organisational, management and control models in keeping with the cited Legislated Decree, in regards to new definitions of offences.
Corporate Identity page 40
SO3 (Core) Percentage of employees trained in organization’s anti-corruption policies and procedures.
Socio-economic relationships with the stakeholders page 105
SO4 (Core) Actions taken in response to incidents of corruption.
No episodes of corruption have occurred.
Public Policy (approach towards politics and institutions)
SO5 (Core) Public policy positions and participation in public policy development and lobbying.
Socio-economic relationships with the stakeholders pages 112-115
SO6
(Additional)
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
Socio-economic relationships with the stakeholders page 112
Anti-Competitive Behavior
SO7
(Additional)
Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.
Socio-economic relationships with the stakeholders page 117
Compliance
SO8 (Core) Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.
Socio-economic relationships with the stakeholders page 117
PRODUCT RESPONSIBILITY
Customer Health and Safety
PR1 (Core) Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
Corporate Identity pages 41 et seq.; Socio-economic relationships with the stakeholders pages 68, 71, 88-90, 116
EU25 (Core) Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.
In 2014, no episodes related to this indicator have been filed. There are still legal cases pending for two fatal accidents in previous years, involving the company and related to public lighting. These cases will be fully reported when the legal proceedings have come to a definitive end.
PR2
(Additional)
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.
No cases of non-conformity have been recorded.
Product and Service Labeling
PR3 (Core) Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
Socio-economic relationships with the stakeholders pages 57-61, 68 e note 55, 71
PR4
(Additional)
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
Socio-economic relationships with the stakeholders pages 57-61, 64
PR5
(Additional)
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Corporate Identity pages 43 et seq.; Socio-economic relationships with the stakeholders pages 49-55

Marketing communication
PR6 (Core) Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
In 2014, the audits of processes for “Management of business complaints” and “Management of agents and solicitors (free energy market)” revealed critical situations in the effectiveness of internal controls, for which the companies involved have planned and undertaken specific actions of improvement.The reports of presumed violations of the Code of Ethics, submitted by customers, were appropriately handled for purposes of verifying repeated anomalies, and to permit the companies involved to undertake appropriate corrective action. Italian Legislative Decree 21/2014 has introduced new provisions in the matter of the rights and protection of consumers under the Consumer Code (Italian Legislative Decree 205/2006): in response, the parent company has constituted an inter-functional, inter-area Workgroup that supports the operating companies in the implementation of legislative compliance. Socio-economic relationships with the stakeholders page 73
PR7
(Additional)
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes.
Socio-economic relationships with the stakeholders pages 90, 117
Customer Privacy
PR8
(Additional)
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
No claims of violation of privacy were made.
Compliance
PR9 (Core) Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
Socio-economic relationships with the stakeholders page 117
Access
EU23 (Core) Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services.
Socio-economic relationships with the stakeholders page 72
EU26 (Core) Percentage of population unserved in licensed distribution or service areas.
The distribution networks cover the entire service area in very thorough manner.
EU27 (Core) Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime.
As governed by the Authority for Electricity, Gas and Water, the company can only access data on the reactivation of services following suspension for non-payment. Socio-economic relationships with the stakeholders pages 58 et seq.
EU28 (Core) Power outage frequency.
Le relazioni socio-economiche con gli stakeholder pag. 61
EU29 (Core) Durata delle interruzioni
Socio-economic relationships with the stakeholders page 61
EU30 (Core) Average plant availability factor by energy source and by regulatory regime.
Environmental issues page 134
Provision of Information
EU24
(Core)
Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services.
There are no specific company programmes concerning these issues.