During the course of 2014, following an accurate review of all operating processes started in 2013, Acea Ato 2 launched a project named WFM Project as part of the broader group-wide ACEA2PUNTOZERO scheme, the aim being to ensure a more streamlined management of all water service operations performed by technical and clerical personnel.
The Project entails the implementation of new highly reliable certified and centralised information systems (SAP) and the introduction of state-of-the-art mobile technologies for assigning and reporting field operations in real time. To put it simply, the system will allow a technician possessing the required skills to be alerted immediately and reach the place where support is required while tracking operation timeframes and outcome. This will result in a rationalisation of travelling time, an increase in performances and quality of the service delivered and will enable corporate information to be shared using new methods and channels.
During the design stages, Acea Ato 2 interacted with the other water companies of the Group to develop consistent technical and commercial processes and procedures, drawing on the successful experiences achieved. This dialogue will allow a Group project document to be outlined in early 2015, whereby the new business model will be applied first in Acea Ato 2 and then in all other water companies