Customers and Community | ACEA SUSTAINABILITY REPORT 2014

REPORT BOUNDARY

Data pertaining to the volume of customers relates to the Group (companies included in the basis of consolidation of the financial statements, including water companies that in 2014 were consolidated using the shareholders' equity method); data pertaining to perceived quality, delivered quality, customer care, prices and communication activities relate to a narrower boundary and to the operating companies from time to time referred to in the text.

The interactions among Acea, customers and community are described and illustrated in one single chapter, as the information and data related to the services delivered - perceived quality, delivered quality, customer care - refer mainly to an area (central Lazio, Rome and provincial districts) where the two stakeholders virtually coincide²⁶; on the other hand, data referring to electricity and water service customers comprise all areas covered by the operating subsidiaries included in the basis of consolidation.

²⁶ In the area of Rome and provincial districts Acea runs the integrated water service, the supply of electricity (for more than 1 million customers), distribution of energy and public lighting service. As a result, customers and communities in this area virtually coincide. As to (economic and environmental) data pertaining to subsidiaries providing integrated water services in other areas, reference should be made to Water company data sheets.